Answers to
Frequently Asked Questions
Answers to
Frequently Asked QuestionsWhen we get your order it will take 2 -3weeks for your parcel to get to you.
If we are on MAJOR comicbook deadline it may take 3-4 weeks at worse : (
you may always check in with us. email or call 717-982-0594
Have the date you ordered ready, that helps me find it very quickly...
BUT-if you're lucky you maybe ordering the day before I'm packin' and Presto!
You'll have it in 3-4 days ( US Post)
We use the US Post , if all items are in stock , they
will all go out Priority Mail,1st Class or parcel post
depending on the weight and where it's going, the Post changed
their Priority shipping and it costs more
the further it has to go : (. After it's shipped-usually it will take 3-4 days once in the mail.
The package is mark do not bend, if it is packed in a stiff
envelope type packet.
.All Back Orders will be shipped Media Mail.'bout 4-10days
We pack each order with the utmost care!
RUSH!?
If you wish your order rushed , contact us and we'll fill you in
on additional shipping charges.
LOWER SHIPPING RATES!?
Or if you wish to save some money , you may ask me Media Mail
charges and you can paypal the whole order
with the slower shipping rate (4-10 days)-BUT- you can't track it and it may get stolen....just what our readers have told me : (
our Paypal account name is :
balent22@epix.net
FAQ!
We can not be held responsible for your local delivery service's
mistreatment of parcels.
I have put an option to have the comics bagged and boarder for an
additional charge.
IMPORTANT! you MUST
include your address on your order form,
this does not mean
on your check or Money order! It must be on your actually order.
If not your order can not get
to you!!! An e-mail address is always good if we need to contact
you too.So if you didn't get
your delivery, it's a good chance this happened! CONTACT US!
Our Address for mail in orders is :
Jim Balent Studio
PO Box 596
Brodheadsville PA
18322
If you wish to print out an Order Form to mail in a check or
Money Order click
here
If you use Paypal or send a MO , your order is turned around (
depending if it's a weekday or)
in about 48hrs, 72hrs if you
have an unconfirmed address with Paypal
( we had some naughty shoppers who gave missing info on
their paypal and stole some comics from us!
,remember the 3 fold law!) A check is held about a week
to 10days till its cleared.Bounce a check and you
pay $20 for processing!
I'd be happy to help you with any RUSH gifts or purchases just
e-mail me and
I'll help you with the extra shipping payments holly@jimbalent.com
I have installed an Air Mail Button on the Cart for
international orders.(for overseas $18.00
Canada don't click on there-your postage is not that far from US,
I'll contact you if there are extra charges)
So just proceed with the shopping cart and at the end you will
see the Radio button to make
your choice of shipping or Please tell us how quickly you wish
your order,
if you do not pay international charges , your package will be
sent out the only
way affordable to what shipping you did pay.If the cart isn't
displaying the International Priority
choice, it's a Browser problem, sorry...But continue any way and I will contact you on the extra
funds that need to be paypaled to us.
Usually it will be $10.50 for a few comicbooks-But larger parcel can be around $30!
We usually ship Priority ,which is international now.
balent22@epix.net
Sorry, he does not.With his work schedule on Tarot ( Pencil.inks.writing and some colour work...time left over is needed for eating, sleeping, and Playstaion3 gaming, 360X-box-you know basic human needs ;)
PS
my live screen name on both platforms is : HollyWitch
yes-I play Halo : D
April 2008 Pittsburgh Comicon
July 2008 San Diego Con!
Just click on the tomb stone that says "take me
shopping" It's pretty
straight forward after that.Click on the items to get a detail
description of
info on that particular product...colour, size, artist signature
etc.
Make sure your 'cookies' are on !
Paypal is GREAT! Reliable and private if you have any questions
about their service
go to www.paypal.com
you can use a credit card with them, I've even received e-checks
from some of our
readers.
I usually post that info on the Studio Door page and
the Tarot News page.
If I have put up a date and your Store has NOT received their copies
from Diamond , they should give them a call OR your Store plum forgot to
order your issue and you should tweak them in a very harmless and agreed upon place!
Jim has NEVER missed a Deadline!
The ETC or Early Incentive for any Tarot Issue does NOT ship
Early, it
ships when we receive our comics from the printers up in Canada,
which is
usually the day before they arrive in Comicbook Stores.
What the ETC is , is an incentive that lets you purchase both
covers at
$5 and get a little surprise in your packet (could be anything
from a
Litho to a Halloween Goodie bag!). So If you're wondering " Hey where's my
ETC! I ordered it a while ago!" Check the Studio door for
the release date
and know we shipped it on that day or a day early : D
Hope that helps.
Where may I get
Sold Out issues of Tarot?!
*You may now give the Studio's Orderline
a call to see if there's the issue you need available.
We have a few of certain issues right near the phone
ready for a home! 717-982-0594
I mainly see them on Ebay selling for about $35-50
along with
other SOLD OUT Issues. Or look to see if that issue is in a Trade
Paperback.
But Here are some Comic book stores who may be able to Help!:
*Comics Conspiracy
CA-408-245-6275
Contact: Ken
Email: retail@comicsconspiracy.com
*Little Shop of Comics
New Jersey-908-322-9402
Contact: Steven/Lena
Email:littleshopcomics@aol.com
* Harrison's
Salem,Ma /978-741-0786
Contact: Lawrence
Email:info@harrisonscomics.com
*Comic Masters
537 Whitehall Mall
Whitehall PA 18052
610-266-7670
They carry current issues. Ask for Dom or Harry
Also try Ebay! I sometimes see them up for sale
there!
But be warned ,They can get Expensive! Ya-Za!
And any CD with our work is a Bootleg and the people whocreate/sell them ...
Well...HEX!
If you're a store and wish to be listed here please email us your info : )
*If you are a STORE and need back issues either try through
Diamond.
You may email me directly to find out Minimums and set up an
account
for ordering back issues and other merchandise with us.
Wholesale@jimbalent.com
Hey! Why are some comicbooks more expensive than others?
It's because the stock on that
particular issue is VERY low.
And we will not go back to press for a singular issue, so the
comic
is more valuable. (Just check out Ebay-Yikes #7 goes for $35
WoW!)
There are a couple of ways to order. The NEWEST is ORDER BY PHONE!
We will take credit card purchases over the phone!($25 minimum. )
Just Call between the hours of 10AM-5PM eastern time on weekdays.
The BroadSword Ordering number is:717-982-0594
We will post weekend hours when available.If you get our voice mail,
it means we're working on a studio project.You may either call back later,
leave voice mail, or leave your email address.Or email us so we may schedule
a phone call at an hour that is available to both parties.
International calls are accepted too.
If I haven't answered it means I'm head deep in creating...I will try and call you back!
You can Order with our shopping
Cart. When you click on the Tomb Stone
from the Jim Balent Site it will take you to our Miva Cart which
has all the product
on it all nice and organized,the images are a bit smaller and
that's why you can
view them better on the 'Jim Balent Studio' site. So just click
through on the cart,
you may always contact me if you have any questions. When you get
to the end of
the Miva Cart shopping experience it will ask how you wish to
pay, Paypal is great!
I use it myself! You may use your credit card with them,debit
cart or even a E-check.
If you don't have an account with them, I believe all you have to
do is give them the basic info.
I have never had a problem with them and you can phone them if
you need them! COOL!
After we've made your Paypal payment , we get your order and it
goes into the shipping phase!
(unless it's an e-check and we wait for the check to clear, I
believe it takes 3-4 days)
If you are paying with a check, put in your check number. This is
just for records.
With a Money Order,use the check option and create a number, like
I said it's just for our
records so don't worry.
This DOES NOT mean you paid for your order you MUST SEND IN THE
CHECK.
Then print out your order ,YOU
MUST HAVE YOUR NAME AND
ADDRESS SEPARATE FROM YOUR CHECK!!!!
Or you may not get
your order! We have 2 orders without owners!!!
Just bits of paper with a list of comics and nowhere to ship them
AAARGH!
Anyway, mail your order to us and the shipping process will kick
in once we get it :)
You can always e-mail me for your order status( yes sometime the
post sucks, but rarely).
You must send in your payment in 10 days or we will void your
order. Issues are selling out
so we will only hold the order that
long. : 0
.Hey,
I'm an AOL user and
I want the BroadSword Newsletter!
Make sure you have
us on your do not filter AOL list so you may receive Newsletters
and receipts from your orders.
If you haven't received your order
within 2-3 weeks of placing it through
Paypal. Email us so we may trace it or give you an update.
If you paid by check please remember ,check clearing time takes
10 days
then expect it in 2-3 weeks.
or you 'Pre-ordered' and your issue has not gone to press yet!
If you are worried about your books coming quickly or want tracking
availability, best click the 'Priority Mail' option when PRE-ORDERING
you can even Track your Priority mail if you've supplied us with an Email Addy!
Once it's shipped you'll get an email with a tracking #....
Your Parcel will ship Media or 1st Class if there's not enough shipping funds.
If you want a Pre-order as soon as we get them-make sure to take the
"priority Extra shipping +$4.80' Option IF you are ordering a bunch of other issues
that are current and will ship before.
If you're not sure just email and we'll give you an update, you may always
paypal any extra shipping funds and even upgrade to overnight for B-Day Gifts!: )
holly@jimbalent.com
